Crystal Capital: reliable broker or fraudulent capital drain?
Crystal Capital positions itself as a brokerage company offering wide opportunities for trading and investing in cryptocurrencies, promising a high level of professional support. With its rich selection of trading accounts, the broker aims to satisfy both experienced traders and newcomers to investing.
Crystal Capital: registration and licensing
Subsidiary company Crystal Capital Ltd is registered in the Seychelles under number 8419879-2 and is under the supervision of the Seychelles Financial Services Authority. The company’s license is SD018. The main office is located at Mitchell Gordon Ltd, 43 Coniscliffe Road, Darlington, England, DL3 7EH.
Customer service and trading conditions at Crystal Capital
To contact the broker Crystal Capital, email, phone contact, and an online form for inquiries are provided. The company promises qualified assistance, analyst support, and consultations from experienced traders.
The broker focuses primarily on the cryptocurrency market but offers access to over 200 instruments in other markets. After registration, clients can choose from various types of trading accounts and undergo preparatory training courses. The trading platform is compatible with various devices and equipped with a wide range of analytical tools.
- Basic. $250: basic currency pairs, spreads from 3 points, bonuses, and platform introduction.
- Standard. $5,000: risk management services, individual training programs, market technical analysis, 1:500 leverage.
- Premium. $25,000: spreads from 0.7 points, 24/7 personal manager, news review, webinars.
- Pro. $100,000: floating spreads, access to all assets, expert analyst, 70% insurance.
- VIP. By invitation. Online trading with an expert, priority service, institutional trading, real prices, unlimited access to webinars.
- Robot. Investments from $5,000: trading robot discounts, trading strategy development, 1:100 leverage.
Deposits and withdrawals when working with Crystal Capital
To start trading, $250 is required. Payments are accepted via bank transfers, e-wallets, and cryptocurrencies. Information on commissions and fees is not provided on the website. There is no information on the funds transfer process, processing times for requests, and minimum withdrawal amounts.
Conclusion
Crystal Capital positions itself as a world-class broker and claims to have numerous awards. At the same time, there is no information on official documents confirming the legal activities and existence of the company as such. Various insurance programs, bonus systems, and personalized services are offered within the cooperation framework.
My experience with Crystal Capital was extremely disappointing. Their customer service was practically nonexistent. Every time I had concerns or queries, their response was tardy and often unhelpful. Their brokerage fees are also much higher compared to other brokerage firms, with questionable added value. There was a lack of transparency in their dealings that raised red flags. Moreover, their online trading platform was frequently beset with technical glitches, making the trading experience frustrating. I would certainly not recommend Crystal Capital to anyone looking for a reliable and efficient broker.